Privacy Policy
Last Updated: 23 October 2026
1. Introduction
Welcome to Jelly Me Cuti. We respect our visitors’ and customers’ privacy and aim to handle personal information responsibly.
Jelly Me Cuti is a university student group project created for educational and marketing purposes. This website presents a proposed brand and business concept. The way information is handled should reflect the website’s actual functionality and any real business activities.
This Privacy Policy explains how personal information may be collected, used, stored, and protected when visitors use our website, contact us, or make inquiries.
2. Information We May Receive
Depending on how visitors interact with the website, information may include:
- Contact information, such as names, email addresses, and phone numbers.
- Information voluntarily submitted through the Contact Us form.
- Order details and messages submitted through Gmail or social media.
- Delivery information, if needed for an actual order.
- Photographs, receipts, and other evidence submitted for customer service or return/refund requests.
We only request information that is reasonably necessary for the relevant purpose.
3. How Information May Be Used
Information may be used to:
- Respond to inquiries.
- Communicate with visitors and customers.
- Manage and confirm orders, if applicable.
- Coordinate payment and delivery for actual orders.
- Review product complaints and return/refund requests.
- Improve customer service.
- Maintain necessary records and comply with applicable legal requirements.
4. Contact Us Form
Visitors may use the Contact Us form to submit questions or inquiries.
Information submitted through the form may be used to respond to the inquiry and provide relevant assistance.
5. Gmail and Social Media
Visitors may contact Jelly Me Cuti through Gmail or social media channels where these are provided.
Information shared through those services may also be processed according to the relevant platform’s own privacy policies and terms.
6. Sharing Information
We do not sell personal information.
Where actual business operations require it, relevant information may be shared with delivery providers or other service providers to complete an order or provide customer support.
Information may also be disclosed where required by applicable law.
7. Data Security and Retention
Reasonable steps should be taken to protect personal information against unauthorized access, disclosure, loss, or misuse.
Information should be retained only for as long as reasonably necessary for its intended purpose, recordkeeping, dispute resolution, or applicable legal requirements.
8. Cookies and Third-Party Links
The website may contain links to external websites or social media platforms, which operate under their own privacy policies.
9. Privacy Requests
Subject to applicable law, visitors may request access to or correction of their personal information, or request deletion where appropriate.
For privacy-related inquiries, visitors may use the Contact Us form.
10. Children’s Privacy
We do not intend to collect children’s personal information unnecessarily. Please contact us if you have concerns about personal information submitted by a child.
11. Changes to This Policy
This policy may be updated when website functionality, project activities, or legal requirements change. The latest version will be displayed on the website.
12. Contact Us
For questions about this Privacy Policy, please use the Contact Us form or the official contact channels provided on the website.
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Terms & Conditions
Last Updated: 23 October 2026
1. Introduction
These Terms & Conditions explain the rules for using the Jelly Me Cuti website, viewing product information, and making inquiries.
Jelly Me Cuti is a university student group project created for educational and marketing purposes. Any actual sales, orders, or other business activities must be distinguished from proposed arrangements presented as part of the project.
2. Website Purpose
The website presents the Jelly Me Cuti brand concept, product information, and proposed ordering arrangements.
The website does not necessarily provide an automatic checkout or online payment system. Where orders are accepted, they may be arranged through Gmail or social media, subject to confirmation.
3. Product Information
We aim to present product information accurately. Product images may differ slightly from actual packaging.
Visitors should refer to actual product packaging and verified product information for ingredients, nutrition information, expiry dates, and other product details.
Product availability and information may change. Nothing in these terms removes any consumer rights provided by applicable law.
4. Ordering Process
Customers may contact Jelly Me Cuti through the official Gmail address or social media accounts provided on the website.
Before an actual order is confirmed, the customer should verify:
- Product availability and quantities.
- Final prices and total order value.
- Available payment methods.
- Delivery arrangements and applicable fees.
- Other relevant order conditions.
An inquiry does not automatically mean an order has been accepted. An order is accepted only when confirmed by the seller.
5. Payment Methods
Customers may discuss available payment methods, including cash on delivery (COD), when making an order.
The availability of a particular payment method must be confirmed for the specific order.
Customers should confirm payment instructions directly through official contact channels.
6. Delivery
Delivery arrangements, estimated delivery times, and applicable delivery fees should be confirmed before an order is finalized.
Customers should provide accurate delivery information and report damaged packaging, expired products, or incorrect orders immediately after discovering the problem.
7. Wholesale Orders
Wholesale inquiries are welcome for orders with a minimum order value of ฿5,000 (five thousand Thai baht).
Customers interested in wholesale should contact Jelly Me Cuti through the official Gmail address or social media accounts provided on the website.
Product availability, final pricing, payment arrangements, and delivery details must be confirmed directly.
Wholesale discounts and special payment terms are not guaranteed unless specifically confirmed.
8. Returns and Refunds
If packaging arrives damaged or incorrect, a product has already expired when received, or another confirmed order problem occurs, customers should notify Jelly Me Cuti immediately and provide supporting evidence.
We aim to review the claim and confirm the outcome within 3–5 working days after receiving the information needed to assess it. This is the claim review period and does not include refund processing time.
If the issue is verified, an appropriate return or refund arrangement will be discussed with the customer.
Please refer to the separate Return & Refund Policy for full details.
Nothing in these terms excludes or restricts consumer rights that cannot legally be excluded or restricted.
9. Intellectual Property
The Jelly Me Cuti name, logo, and original website content may be protected by applicable intellectual property laws.
Third-party materials remain subject to the rights of their respective owners.
10. Third-Party Links
The website may contain links to external websites or social media platforms. These services operate independently and have their own policies and terms.
11. Website Changes
Website content may be updated to reflect changes to the project, products, or business practices.
We aim to maintain accurate information but cannot guarantee uninterrupted availability.
12. Academic Project Disclaimer
Jelly Me Cuti is a university student group project created for educational and marketing purposes. The website demonstrates a proposed brand and business concept.
Product information, ordering arrangements, payment options, wholesale terms, and business policies presented on the website may be part of the academic project and may not represent a fully operational commercial business.
If actual products are sold or orders are accepted, the relevant information and customer rights will apply to those real transactions.
13. Contact Us
For questions about these Terms & Conditions, visitors may use the Contact Us form or the official contact channels provided on the website.
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Return & Refund Policy
Last Updated: 23 October 2026
1. Our Commitment
Jelly Me Cuti aims to ensure that customers receive products in the expected condition. This policy explains what customers should do if packaging arrives damaged or incorrect, a product has already expired when received, or another confirmed order problem occurs.
This policy applies to actual orders accepted by Jelly Me Cuti, where applicable.
2. Eligible Problems
Customers may contact us to request a review if:
Damaged or incorrect packaging: The packaging arrives damaged, defective, or materially different from what was confirmed for the order.
Expired products: A product has already passed its expiry date when received.
Incorrect orders: The product received does not match the confirmed order.
Other verified problems: Another confirmed issue relating to the order occurs.
3. Immediate Reporting Requirement
Customers must inform Jelly Me Cuti immediately after discovering the problem through the Contact Us form or the official Gmail or social media channels provided on the website.
Please provide:
- Relevant order details.
- The product name and quantity.
- A description of the problem.
- Clear photographs of the product and packaging.
- A photograph of the expiry date, when applicable.
- Any additional evidence reasonably needed to review the claim.
Please keep the affected product and packaging until further instructions are provided.
Do not consume a product that has expired or appears unsafe.
4. Review and Confirmation
Jelly Me Cuti aims to review the submitted information and confirm the claim outcome within 3–5 working days after receiving the information needed to assess the claim.
If additional evidence is required, the customer may be contacted for further information.
The 3–5 working day period refers to reviewing and confirming the claim outcome. It does not automatically mean the refund will reach the customer within the same period.
5. Return and Refund Resolution
If the problem is verified, Jelly Me Cuti will discuss an appropriate resolution with the customer, such as a return or refund where applicable.
The refund method, processing time, and return arrangements will be communicated once the resolution has been confirmed.
Customers should contact us before returning a product so that appropriate instructions can be provided, unless applicable law provides otherwise.
6. Important Conditions
Customers should report issues immediately, provide clear evidence, and keep the affected product and packaging until instructed otherwise.
Each claim will be reviewed based on the available information, the circumstances of the order, and applicable consumer protection requirements.
Nothing in this policy removes any rights customers have under applicable law.
7. Contact Us
To report a product problem, please use the Contact Us form or contact Jelly Me Cuti through the official contact channels provided on the website.
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